Want to deliver converged, bundled, integrated services? Pay attention to CRM.(CUSTOMER RELATIONSHIP MANAGEMENT): An article from: Customer Interaction Solutions

Jan 07, 2010 in Customer Service
Want to deliver converged, bundled, integrated services? Pay attention to CRM.(CUSTOMER RELATIONSHIP MANAGEMENT): An article from: Customer Interaction Solutions
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Want to deliver converged, bundled, integrated services? Pay attention to CRM.(CUSTOMER RELATIONSHIP MANAGEMENT): An article from: Customer Interaction Solutions
This digital document is an article from Customer Interaction Solutions, published by Thomson Gale on September 1, 2006. The length of the article is 484 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You c[Read More]


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Services Management: An Integrated Approach

Jan 07, 2010 in Customer Service
Services Management: An Integrated Approach
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Services Management: An Integrated Approach
Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This second edition provides a comprehensive insight into the service management industry and it's importance in today's economies. The book is based on three central strands of services m[Read More]


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Field Service Management: An Integrated Approach to Increasing Customer Satisfaction

Jan 07, 2010 in Customer Service
Field Service Management: An Integrated Approach to Increasing Customer Satisfaction
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Field Service Management: An Integrated Approach to Increasing Customer Satisfaction
Field Service Management provides strategies for building quality and adding value to the customer-vendor relationships through effective field service.


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The Customer Century : Lessons from World Class Companies in Integrated Communications (Routledge Corporate Communication Series)

Jan 07, 2010 in Customer Service
The Customer Century : Lessons from World Class Companies in Integrated Communications (Routledge Corporate Communication Series)
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The Customer Century : Lessons from World Class Companies in Integrated Communications (Routledge Corporate Communication Series)
Say goodbye to the production century. Savvy and all-powerful consumers are at the helm. Based on hundreds of hours of in-depth interviews with senior marketing and corporate communications managers from top companies such as Federal Express, Hewlett-Packard, Ericsson, Philips, and Xerox, Gronstedt provides the keys to thriving in the upcoming "cus[Read More]


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Reaching the Interactive Customer: Integrated Services for the Digital World

Jan 07, 2010 in Customer Service
Reaching the Interactive Customer: Integrated Services for the Digital World
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Price: $31.92
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Seller: Amazon
Reaching the Interactive Customer: Integrated Services for the Digital World
The internet revolution of the 1990's has helped shape a new culture of interactivity in the modern household. Technology that first found success in the workplace, has moved into the daily patterns of American lives. Web sites, MP3 players, cell phones, pagers, and other digital devices help families learn, play, and communicate. Increasing [Read More]


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