Archive for the ‘ Customer Service ’ Category

Simply Better: Winning and Keeping Customers by Delivering What Matters Most

Jan 08, 2010 in Customer Service
Simply Better: Winning and Keeping Customers by Delivering What Matters Most
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Price: $28.95
Total Customer Reviews: (11)
Seller: Amazon
Simply Better: Winning and Keeping Customers by Delivering What Matters Most
***Winner of the 2005 Berry-AMA Award*** A No-Nonsense Approach to Customer-Focused Business In their relentless quest for differentiation, many companies have neglected the very activities that matter most to customers. This refreshingly straightforward book argues that it is not the addition of unique gizmos or features that wins and kee[Read More]


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Tattoo

Jan 08, 2010 in Customer Service
Tattoo
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Price: $19.95
Total Customer Reviews: (12)
Seller: Amazon
Tattoo
Tattoo is about how customer zealots are inspired. The book makes a compelling business case for companies of all sizes to create customer advocates (customers who go out and bring business to you). Using examples and interviews from Harley Davidson, Ritz Carlton, Starbucks, as well as several small businesses, Tattoo shows that fans are born[Read More]


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Consumer Joe: Harassing Corporate America, One Letter at a Time

Jan 08, 2010 in Customer Service
Consumer Joe: Harassing Corporate America, One Letter at a Time
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Price: $3.65
Total Customer Reviews: (16)
Seller: Amazon
Consumer Joe: Harassing Corporate America, One Letter at a Time
In the bestselling tradition of The Lazlow Letters and Letters from a Nut, screenwriter Paul Davidson has been firing off humble but humorous letters to Fortune 500 companies to find answers to such hot-button questions like why hasn’t Minute Maid begun to sell an all pulp, juice-free product yet, and whether it’s[Read More]


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The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship

Jan 08, 2010 in Customer Service
The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship
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Price: $20.34
Total Customer Reviews: (15)
Seller: Amazon
The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship
The Eternal E-Customer focuses on getting ebusinesses to the next level of customer loyalty. In the competitive world of ecommerce, the winners know that the key to success is customer appreciation and retention. Emotionally Intelligent Interfaces (EII) are driven by data from previous customer interactions, explicit customer preferences, and based[Read More]


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CRM at the Speed of Light, 3e

Jan 08, 2010 in Customer Service
CRM at the Speed of Light, 3e
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Price: $2.89
Total Customer Reviews: (16)
Seller: Amazon
CRM at the Speed of Light, 3e
Updated to reflect the major changes in Customer Relationship Management (CRM) in the last few years, this third edition of CRM at the Speed of Light: Capturing and Keeping Customers in Real Time is a must-read for executives looking to leverage the latest technologies on the market to reach and retain customers. Learn CRM concepts, discover what t[Read More]


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