Archive for the ‘ Customer Service ’ Category

Delivering Knock Your Socks Off Service

Jan 08, 2010 in Customer Service
Delivering Knock Your Socks Off Service
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Price: $2.21
Total Customer Reviews: (14)
Seller: Amazon
Delivering Knock Your Socks Off Service
This bright and breezy service primer has proven itself a big hit with front-line service providers and service managers alike! For the nearly 80% of America's workforce that provides service, this friendly tool makes sure the "good service" message gets across loud and clear. Using anecdotes, cartoons, and checklists the book make its po[Read More]


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When Fish Fly: Lessons For Creating a Vital and Energized Workplace From the World Famous Pike Place Fish Market

Jan 08, 2010 in Customer Service
When Fish Fly: Lessons For Creating a Vital and Energized Workplace From the World Famous Pike Place Fish Market
Overall Rating:
 

Price: $12.37
Total Customer Reviews: (13)
Seller: Amazon
When Fish Fly: Lessons For Creating a Vital and Energized Workplace From the World Famous Pike Place Fish Market
n this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned wo[Read More]


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Citizen Marketers: When People Are the Message

Jan 08, 2010 in Customer Service
Citizen Marketers: When People Are the Message
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Price: $1.99
Total Customer Reviews: (26)
Seller: Amazon
Citizen Marketers: When People Are the Message
""A solid... insightful explanation of how the Internet has armed the consumer—which is to say, everyone—against the mindless blather of corporate messaging attempts. Drop everything and read this book.""—The Wall Street Journal The woman next to you in the coffee shop, typing madly on her [Read More]


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The Nordstrom Way: The Inside Story of America’s # 1 Customer Service Company

Jan 08, 2010 in Customer Service
The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company
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Price: $35.11
Total Customer Reviews: (18)
Seller: Amazon
The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company
Praise for The Nordstrom Way . . . "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for."--David D. Glass, President and Chief Executive Officer, Wal-Mart Stores, Inc. "Nordstrom is a national mo[Read More]


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The Trusted Advisor

Jan 08, 2010 in Customer Service
The Trusted Advisor
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Price: $10.74
Total Customer Reviews: (41)
Seller: Amazon
The Trusted Advisor
David Maister, Charles Green, and Robert Galford--consultants on professional-service management and customer-relation issues--believe nobody can become successful as a business guru until they first gain the confidence of their clients. In The Trusted Advisor, the authors effectively build their case through anecdote and illustration, then re[Read More]


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